Part-time Retail Marketing & Fulfillment Associate

Role for Retail Marketing & Fulfillment Associate

This part-time position is responsible for working with other members of the Retail Team to manage the in-store experience, and the online order fulfillment processes. This includes welcoming retail guests, providing them with gift recommendations, and supporting them through the in-store experience to create customer loyalty and retention. Assistance with Retail Marketing projects, and collaborating with the marketing team, will be a large part of this role, and potentially lead to more growth opportunities in Digital Marketing.  


  • Welcome customers with a friendly greeting and initiate rapport.
  • Build customer confidence by actively listening and suggesting a wide assortment of products based on their needs.
  • Process customer orders and accept payment; cash, debit and credit cards.
  • Ticket, arrange and display merchandise to promote sales.
  • Maintain inventory by restocking shelves with product from inventory; observing inventory levels; prompting store management to reorder when levels appear low; arranging for return and credit for damaged products.
  • Maintains store shelves by observing displays of company products; removing damaged or freshness-dated products; tidying store shelves; providing optimum display of products.
  • Fulfill online orders from


  • Work independently and gradually learn how to problem solve unique customer service situations
  • Contribute new ideas and recommendations to improve the in-store customer experience
  • Product knowledge of native gifts, and other merchandise
  • Pull & fulfill online orders in a timely matter
  • Answer customer questions & offer suggestions
  • Keep store stocked and clean


  • Customer Service and ability to sell to customer needs
  • Able to interact with customers in a friendly and cheerful manner
  • High energy level and possess enthusiasm 
  • High level of dependability
  • Effective multitasking skills
  • Excellent level of written and verbal communication
  • Ability to work independently and as a member of a team
  • Experience in Retail Sales 
  • Must be legally eligible to work in Canada
  • Strong written and verbal communication skills with clients and team members
  • Able to toggle between independent work and being aware of customer service needs
  • You like getting familiar with current and up and coming social media technologies, features and best practices
  • Agile, and excited to learn as you adapt to the ever changing nature of a small but high-growth business
  • Experience with the Indigenous culture is an asset. At the core, You’re excited to help people learn about Indigenous culture and teachings through our programs and learning resources.

DISCLAIMER: This job description is subject to change at any time. Duties or responsibilities may be required of the employee as needed.

Employee Benefits: 

  • Employee discount at

To Apply: Email your resume and cover letter to